Frequently Asked Questions

💬 Who are you?

We’re Cooper’s Vault — a UK-based retro gaming store offering tested, reliable gear for collectors, players, and nostalgia lovers alike. Whether it’s a classic Xbox 360, a childhood Wii game, or a must-have controller, we’ve got you covered.


🛍️ Are your items tested and working?

Yes! Every console and accessory is thoroughly tested. Consoles are also factory reset before listing, unless otherwise noted in the description.


📦 Do you offer fast shipping?

Absolutely. All items are securely packed and dispatched quickly — typically via Royal Mail or Evri. Shipping costs are shown at checkout and always paid by the buyer for orders under £50. Orders above £50 ship free!


🌍 Do you ship internationally?

Currently, most of our website items are set up for UK buyers, but many are available via eBay’s Global Shipping Program. Check individual listings for availability.


🧾 Do your items come with original manuals and packaging?

If a game includes its original manual or case, we’ll always mention it in the description. For accessories and consoles, listings clearly state what’s included.


💡 What if I have a question about a product?

Easy — just message us on the product page or reach out via Facebook. We’re happy to help!


🔁 Do you accept returns?

We follow standard UK return policies. If there’s an issue with your order, message us and we’ll work to resolve it fairly and quickly.


📢 How can I stay updated on new stock?

Follow us on Facebook or Instagram (@coopersvault) for the latest stock drops, sneak peeks, and retro gaming highlights!

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