Frequently Asked Questions
💬 Who are you?
We’re Cooper’s Vault — a UK-based retro gaming store offering tested, reliable gear for collectors, players, and nostalgia lovers alike. Whether it’s a classic Xbox 360, a childhood Wii game, or a must-have controller, we’ve got you covered.
🛍️ Are your items tested and working?
Yes! Every console and accessory is thoroughly tested. Consoles are also factory reset before listing, unless otherwise noted in the description.
📦 Do you offer fast shipping?
Absolutely. All items are securely packed and dispatched quickly — typically via Royal Mail or Evri. Shipping costs are shown at checkout and always paid by the buyer for orders under £50. Orders above £50 ship free!
🌍 Do you ship internationally?
Currently, most of our website items are set up for UK buyers, but many are available via eBay’s Global Shipping Program. Check individual listings for availability.
🧾 Do your items come with original manuals and packaging?
If a game includes its original manual or case, we’ll always mention it in the description. For accessories and consoles, listings clearly state what’s included.
💡 What if I have a question about a product?
Easy — just message us on the product page or reach out via Facebook. We’re happy to help!
🔁 Do you accept returns?
We follow standard UK return policies. If there’s an issue with your order, message us and we’ll work to resolve it fairly and quickly.
📢 How can I stay updated on new stock?
Follow us on Facebook or Instagram (@coopersvault) for the latest stock drops, sneak peeks, and retro gaming highlights!